Contact us by post:
Mercedes-Benz Cars UK Limited
Buckinghamshire, MK15 8BA
00800 1777 7777 and +44 0 207 660 9993
For general enquires, to order a brochure or to provide feedback on our web site please call:
0808 156 5635
Contact us by email:
Please use the correct contact email address as this will help us to process your enquiry efficiently.
For all customer service enquiries:
The following company is the provider of those parts of these web pages which concern vehicle-related Mercedes me connect and Mercedes me assist services and their basic functions (e.g. log-in, profile, inbox, settings, connected vehicles):
Mercedes me Connectivity Services
Mercedes-Benz Cars UK Limited
Buckinghamshire, MK15 8BA
Telephone: 00800 9777 7777 and +44 (0) 207 660 9993
Company Number: 02448457
VAT Number: GB 225 0270 08
Mercedes-Benz Cars UK Limited is a company registered in England and Wales with company number: 2448457
VAT number: GB 225 0270 08
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The controller as per the EU General Data Protection Regulation (GDPR) is:
Mercedes-Benz Cars UK Limited ("We")
Delaware Drive, Tongwell, Milton Keynes,
Buckinghamshire, MK15 8BA
Data Protection Officer:
Chief Officer Corporate Data Protection
Our Privacy Statement on the use of our websites and the Daimler AG Data Protection Policy do not apply to your activities on the websites of social networks or other providers that can be accessed using the links on our websites. Please read the data protection provisions on the websites of those providers.
a. Whenever you visit our websites, we store certain information about the browser and operating system you are using; the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message); the usage of features on the website; any search phrases you entered; how often you visit individual websites; the names of the files you access; the amount of data transferred; the Web page from which you accessed our website; and the Web page you visited after visit-ing our website, whether by clicking links on our websites or enter-ing a domain directly into the input field of the same tab (or win-dow) of the browser in which you have our websites open. In addi-tion, we store your IP address and the name of your Internet service provider for seven days. This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud.
b. We only store other personal data if you provide this data, e.g. as part of a registration, contact form, chat, survey, price competition or for the execution of a contract, and even in these cases only in-sofar as this is permitted to us on the basis of a consent given by you or in accordance with the applicable legal provisions (see sec-tion 7).
c. You are neither legally nor contractually obligated to share your personal information. However, certain features of our websites may depend on the sharing or personal information. If you do not provide your personal information in such cases, you may not be able to use those features, or they may be available with limited functionality.
a. We use the personal information collected during your visit to any of our websites to make using them as convenient as possible for you and to protect our IT systems against attacks and other unlaw-ful activities.
b. If you share additional information with us – for example, by filling out a registration form, contact form, chat, survey, contest entry or to execute a contract with you – we will use that information for the designated purposes, purposes of customer management and – if required – for purposes of processing and billing and business transactions within the required scope in each instance.
c. For other purposes (e.g. display of personalized content or advertis-ing based on your usage behaviour), we and, if applicable, selected third parties, use your personal data if and to the extent you give your consent through our consent management system. You will find further information and decision-making options here: Privacy Settings
d. In addition, we use personal data to the extent that we are legally obliged to do so (e.g., storage for the fulfilment of commercial or tax-related retention obligations, release in accordance with official or judicial orders, e.g. to a law enforcement authority).
a. Our websites may also contain an offer of third parties. If you click on such an offer, we transfer data to the respective provider to the required extent (e.g. information that you have found this offer with us and, if applicable, further information that you have already pro-vided on our websites for this purpose).
b. When we use social plug-ins on our websites from social networks such as Facebook and Twitter, we integrate them as follows:
When you visit our websites, the social plug-ins are deactivated, i.e. no data is transmitted to the operators of these networks. If you want to use one of the networks, click on the respective social plug-in to establish a direct connection to the server of the respective network.
If you have a user account on the network and are logged in when you activate the social plug-in, the network can associate your visit to our websites with your user account. If you want to avoid this, please log out of the network before activating the social plug-in. A social network cannot associate a visit to other Daimler websites until you have activated an existing social plug-in.
When you activate a social plug-in, the network transfers the con-tent that becomes available directly to your browser, which inte-grates it into our websites. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. Your connection to a social network, the data trans-fers taking place between the network and your system, and your interactions on that platform are governed solely by the privacy pol-icies of that network.
The social plug-in remains active until you deactivate it or delete your cookies (see section 5.d).
c. If you click on the link to an offer or activate a social plug-in, per-sonal data may reach providers in countries outside the European Economic Area that, from the point of view of the European Union ("EU"), may not guarantee an "adequate level of protection" for the processing of personal data in accordance with EU standards. Please remember this fact before clicking on a link or activating a social plug-in and thereby triggering a transfer of your data.
d. We also use qualified service providers (e.g., IT service providers, marketing agencies) to operate, optimize and secure our websites. We only pass on personal data to the latter insofar as this is neces-sary for the provision and use of the website and its functionalities, for the pursuit of legitimate interests, to comply with legal obliga-tions, or insofar as you have consented there to (see section 7). You will find more information regarding recipients of personal da-ta in our consent management system: Privacy Settings
a. Cookies may be used when you are visiting our websites. Techni-cally, these are so-called HTML cookies and similar software tools such as Web/DOM Storage or Local Shared Objects (so-called "Flash cookies"), which we collectively refer to as cookies.
b. Cookies are small files that are stored on your desktop, notebook or mobile device while you visit a website. Cookies make it possi-ble, for example, to determine whether there has already been a connection between the device and the websites; take into account your preferred language or other settings, offer you certain certain functions (e.g. online shop, vehicle configurator) or recognize your usage-based interests. Cookies may also contain personal data.
e. The consent to, and rejection or deletion of, cookies are tied to the device and also to the respective web browser you use. If you use multiple devices or web browsers, you can make decisions or set-tings differently.
We take technical and organizational security measures in order to protect your information managed by us from being tampered with, lost, destroyed or accessed by authorized individuals. We are continu-ously improving our security measures in line with technological ad-vancements.
a. If you have given us your consent to process your personal infor-mation, then that is the legal foundation for processing it (Art. 6, para. 1, letter a, of the EU's General Data Protection Regulation, or GDPR).
b. Art. 6, para. 1, letter b, of the GDPR is the legal basis for pro-cessing personal information for the purpose of entering into a con-tact or performing a contract with you.
c. If processing your personal information is required to fulfill our le-gal obligations (e.g. data retention), we are authorized to do so by Art. 6, para. 2, letter c, of the GDPR.
d. Furthermore, we process personal information for purposes of pro-tecting our legitimate interests as well as the interests of third par-ties in accordance with Art. 6, para. 1, letter f of the GDPR. Exam-ples of such legitimate interests include maintaining the functional-ity of our IT systems as well as the (direct) marketing of our prod-ucts and services (to the extent not covered by your consent) and those of third parties and the legally required documentation of business contacts. As part of the consideration of interests required in each case, we take into account various aspects, in particular the type of personal information, the purpose of processing, the cir-cumstances of processing and your interest in the confidentiality of your personal information.
Your IP address and the name of your Internet service provider, which we store for security reasons, are deleted after seven days. Moreover, we delete your personal information as soon as the purpose for which it was collected and processed has been fulfilled. Beyond this time pe-riod, data storage only takes place to the extent made necessary by the legislation, regulations or other legal provisions to which we are subject in the EU or by legal provisions in third-party countries if these have an appropriate level of data protection. Should it not be possible to delete data in individual cases, the relevant personal data are flagged to restrict their further processing.
a. As a data subject affected by data processing, you have the right to information (Section 15 GDPR), Correction (Section 16 GDPR), De-letion (Section 17 GDPR), Restricted processing (Section18 GDPR) and Data Transferability (Section 20 GDPR).
b. If you have consented to the processing of your personal infor-mation by us, you have the right to revoke your consent at any time. Your revocation does not affect the legality of the processing of your personal information that took place before your consent was revoked. It also has no effect on the continued processing of the information on another legal basis, such as to fulfill legal obli-gations (see section titled "Legal Foundation of Processing").
c. Right to object
For reasons relating to your particular situation, you have the right to file an objection at any time to the processing of personal data pertaining to you that is collected under Section 6 Clause (1e) GDPR (data processing in the public interest) or Section 6 Clause 1 f) GDPR (data processing on the basis of a balance of interests). If you file an objection, we will contin-ue to process your personal data only if we can document mandatory, le-gitimate reasons that outweigh your interests, rights and freedoms, or if processing is for the assertion, exercise or defense of legal claims. To the extent we use your personal data for direct marketing based on legit-imate interests, you have the right to object at any time without giving reasons.
d. We ask you to address your claims or declarations to the following contact address if possible: firstname.lastname@example.org
e. If you believe that the processing of your personal data violates le-gal requirements, you have the right to lodge a complaint with a competent data protection supervisory authority (Art. 77 GDPR).
If you subscribe to a newsletter offered on our website, the infor-mation provided during registration for the newsletter will be used solely for the purpose of mailing the newsletter unless you consent to its use for additional purposes. You may cancel the subscription at any time by using the option to unsubscribe contained in the newsletter.
a. When using service providers (see section 4. d.) and pass-ing on data to third parties based on you consent (see sec-tion 3.c.), personal data may be provided to recipients in countries outside the European Union ("EU"), Iceland, Liech-tenstein and Norway (= European Economic Area) are trans-ferred and processed there, in particular USA, India.
b. In the following countries, from the EU's point of view, there is an adequate level of personal data protection (so-called "adequacy"), in compliance with EU standards: Andorra, Ar-gentina, Canada (limited), Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Switzerland, Uru-guay. We agree with recipients in other countries on the use of EU standard contractual clauses, binding corporate rules to create an "adequate level of protection" according to le-gal requirements. For more information, please use the con-tact details given in section 9.d. above.
Last update: July 2020
All rights reserved. All texts, images, graphics, sound, video and animation files and their arrangements are subject to copyright and other intellectual property protection. They may not be copied for commercial purposes or distribution, nor may they be modified or used on other websites. Some Daimler websites also contain content that is subject to the copyright rights of their providers.
Changes to products and services may have occurred after the editorial closing date for individual web pages. The manufacturer reserves the right to make design or shape changes, deviations in color shade and changes in the scope of delivery or services during the delivery period, provided that such changes or deviations are reasonable for the customer, taking into account the interests of Daimler. The illustrations may also contain accessories, special equipment or other items which are not part of the standard scope of delivery or performance. Color deviations are due to technical reasons. Individual web pages may also contain types and services that are not offered in individual countries. Statements about legal and fiscal regulations and effects are only valid for the Federal Republic of Germany. Unless otherwise stipulated in the terms of sale or delivery, the prices valid on the day of delivery shall apply. For our contractual partners, the prices are non-binding recommended prices. Therefore, please ask a branch office or a contractual partner for the latest status.
Unless otherwise indicated, all marks displayed on Daimler Internet sites are trademarks of Daimler, including but not limited to model names, logos and emblems of the company.
Daimler would like to offer you an innovative and informative Internet program. We therefore hope that you will enjoy our creative design as much as we do. However, please understand that Daimler must protect its intellectual property, including its patents, trademarks and copyrights, and that no license to Daimler's intellectual property is granted by these websites.
This website contains forward-looking statements regarding our current assessment of future events. Words such as "anticipate," "assume," "believe," "estimate," "expect," "intend," "may," "plan," "project," "should" and similar expressions mark such forward-looking statements.
These statements are subject to a number of risks and uncertainties. Examples include
• an unfavorable development of the global economic situation, in particular a decline in demand in our most important sales markets,
• a deterioration in our refinancing opportunities in the credit and financial markets,
• unavoidable events of force majeure such as natural disasters, acts of terrorism, political unrest, armed conflicts, industrial accidents and their consequences for our sales, purchasing production or financing activities,
• changes in exchange rates and customs regulations,
• a change in consumer behavior towards smaller and less profitable vehicles or a possible loss of acceptance of our products and services with the consequence of an impairment in the enforcement of prices and in the utilization of production capacities,
• price increases for fuels and raw materials,
• interruptions in production due to material shortages, staff strikes or supplier insolvencies,
• a decrease in resale prices of used vehicles,
• the successful implementation of cost reduction and efficiency improvement measures,
• the business prospects of the companies in which we hold significant shares,
• the successful implementation of strategic cooperation and joint ventures,
• changes in laws, regulations and official guidelines, in particular those concerning vehicle emissions, fuel consumption and safety,
• as well as the completion of ongoing official investigations or investigations initiated by authorities and the outcome of pending or potential future legal proceedings
• and further risks and uncertainties, some of which are described in the current Annual Report under the heading "Risiko- und Chancenbericht".
If any of these uncertainties or imponderables materialize, or if the assumptions underlying any of these forward-looking statements prove to be incorrect, actual results may differ significantly from those expressed or implied by those statements.
We neither intend nor undertake any obligation to update forward-looking statements on an ongoing basis, as these are premised solely on the circumstances on the day of publication.
The information and details on these web pages do not constitute any assurance or guarantee, whether explicit or implicit. In particular, they do not constitute an implied commitment or guarantee regarding the condition, merchantability, suitability for certain purposes or the non-violation of laws and patents.
On our website you will also find links to other sites on the Internet. We would like to point out that we have no influence on the design and content of the linked websites. Therefore, we cannot assume any liability for the topicality, correctness, completeness or quality of the information provided there. For this reason, we hereby distance ourselves from all contents of these websites. This declaration applies to all links contained on our websites that refer to external websites and their contents.
The EU Commission has created an Internet platform for the online settlement of disputes (so-called "OS platform"). The OS platform serves as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. You can reach the OS platform under the following link:
Daimler AG will not participate in and is not obliged to participate in any dispute resolution proceedings at a consumer arbitration body within the meaning of the German Consumer Dispute Resolution Act (VSBG).